returns + exchanges
Please note, due to hygiene reasons we do not exchange/return euro shorts, bikini bottoms or one piece swimsuits. We have chosen to avoid the use of the plastic hygiene liners and therefore cannot accept returns on these pieces. Thank you for understanding.
*Please refer carefully to the size guide listed in the images on each product to ensure correct fit.*
For the return or exchange of our sun shirts, please email us at firstname.lastname@example.org with your order number and we will process. Please note, shipping charges will not be refunded and the customer is liable for the cost of the return shipping to Hong Kong. To avoid loss, your item will also need to be tracked on return. The customer must also pay for the return shipping of the replacement item if it is an exchange.
UMBRELLA ORDERS - this is a drop ship item and any questions, returns, exchanges should be directed to email@example.com
Orders must be returned within 10 days from the day of receipt.
Unfortunately if your return exceeds our 10 day policy we will not be able to process your exchange.
All sale items are FINAL SALE.
Pieces to be returned must meet the following requirements:
- the item is in original condition, with all tags attached
- the item has not been worn, damaged or washed
- the item is NOT a swimsuit, bikini bottom or euro short - these items won't be accepted
- you notify us and return the item(s) within 10 days of receipt
- the return form is included with the item
- if the item is considered faulty, it needs to be first deemed faulty by JOE SUN
- the items received are different to the pieces you ordered
Once your return has been received and inspected we will refund you by your original payment method. Refunds will only be issued once return orders have been received. Returned items will be refunded excluding the original cost of shipping, unless deemed faulty.
WHAT IF MY ORDER ARRIVES DAMAGED, OR THERE IS A FAULT?